INDUSTRY · HOSPITALITY & PUBLIC SPACES

Hospitality & Public Spaces IT services

Q: How do you size guest Wi-Fi for a sold-out event?

We size per-square-foot density against the device counts you actually see, typically 2–3 devices per guest in modern events. That drives AP placement, channel planning, and uplink sizing. We validate under load before the event, not after.

Q: Can guest portals be branded to our property?

Yes. Captive portals integrate with your brand identity, social-login providers, and PMS for room-number authentication. Marketing also gets analytics on usage patterns and demographics, with appropriate privacy disclosure.

Q: How do you handle door locks and building automation?

Inventory first, most properties don't have a current list. Then segmentation: building systems get their own zone with documented allow-listed flows, monitored separately from guest and corporate networks.

Hotels, conference venues, and public-facing properties run two networks at once: a high-density, branded guest experience, and a tightly-controlled operational backbone for PMS, POS, and building systems. We design both, segment them properly, and engineer guest Wi-Fi to survive the busiest event of the year.

What we see breaking first

The operational headaches buyers in hospitality & public spaces routinely describe to us. If two or more of these sound familiar, the rest of this page is worth reading.

Guest Wi-Fi that crawls during peak occupancy or large events

PMS, POS, and door-lock systems on the same network as guest traffic, a PCI and operational risk

Branded captive portals that are wired up by a vendor and never updated

AV, signage, and IoT (HVAC, locks, cameras) sprawling without inventory

Conference and ballroom AV that fights the network during the keynote

What we do for hospitality & public spaces

Guest Wi-Fi that scales with the event

Density-driven AP planning, captive portals branded to your property, bandwidth tiering, and per-event capacity validation.

PMS & POS isolation

Operational networks segmented from guest, with explicit policy for the small set of flows allowed between them.

Door locks, HVAC, and building IoT

IoT discovery and segmentation so unmanaged building systems don't become a backdoor, without making them harder to operate.

PCI DSS 4.0.1 for hospitality

Payment traffic isolated and documented, with quarterly scans and annual attestation support. v4.x future-dated requirements mandatory since 31 March 2025.

Conference, ballroom & AV networking

Dedicated VLANs and uplinks for AV providers, with handoff documentation so each event's show-caller knows exactly what they're plugging into.

Frameworks & regulations that come up

We map controls and gather evidence against the frameworks your industry actually uses. Working alongside your auditor or assessor, never replacing them.

PCI DSS 4.0.1

Current standard since June 2024, with future-dated v4.x requirements (e-skimming, SBOM-adjacent expectations, expanded logging) mandatory as of 31 March 2025. For all properties processing payment cards: segmentation, logging, vulnerability management, and quarterly scans.

CALEA / lawful intercept readiness

For larger properties, network architecture that doesn't make compliance with lawful-intercept obligations harder than it needs to be.

ADA digital accessibility

Captive portals, web check-in, and digital signage built against WCAG 2.1 AA, the level cited by the DOJ ADA Title II web rule. After the April 2026 extension, compliance is now phased to April 2027 for entities of 50,000-plus and April 2028 for smaller entities. We use WCAG 2.2 as a forward-compat target.

Engagements like this

Real engagements with the situation, the build, and what changed afterward.

Multi-site retail · Networking & Connectivity

Multi-Hub SD-WAN for a 15-Site Retail Chain

Active-active SD-WAN across 15 stores, with multi-path failover that keeps point-of-sale, inventory, and IP cameras online when any single circuit drops.

Sites brought online

< 30s

Failover time on circuit drop

99.95%

POS uptime target

Services we lead with for hospitality & public spaces

Common questions in hospitality & public spaces

How do you size guest Wi-Fi for a sold-out event?