IT operations your team can rely on
Whether we run IT for you or extend an in-house team, the operating model is the same: tracked tickets, measured SLAs, documented procedures, and quarterly reviews where the numbers either back the story or they don't. Fewer fire drills, predictable spend, no black boxes.
What's included
Two engagement models that map to how mature your IT function already is.
Fully managed
We own end-user IT, infrastructure operations, vendor management, and incident response. Your team focuses on the business; we own the SLA.
- Tier 1–3 service desk, 24×7 for P1
- Endpoint, server, and SaaS lifecycle
- Vendor escalation and renewals
- Strategic IT roadmap with the leadership team
Co-managed
We extend your in-house IT team with overflow capacity, specialist skills, and after-hours coverage. You retain decision-making and we plug in where the gaps are.
- Ticket overflow and after-hours coverage
- Project capacity for migrations and rollouts
- Specialist depth (network, security, cloud) on demand
- Tooling access without separate license SKUs
Modern endpoint management
Microsoft Intune, Jamf, or your existing MDM, configured against CIS benchmarks, with patch rings, conditional access, and disk encryption enforced at enrollment.
Identity lifecycle (Joiners–Movers–Leavers)
A documented JML workflow that grants the right access on day one and revokes it cleanly on the last day. SSO, MFA, and group-based entitlements wired to HR.
Patch & vulnerability management
Risk-based patching with test rings, scheduled change windows, and SLA-bound remediation for critical CVEs. We report compliance, not just activity.
AI-assisted operations
AIOps tooling and automated triage where it reduces noise, never as an excuse to skip the human review. We disclose what's automated and what isn't.
What changes after onboarding
Predictable monthly cost
Fixed per-user/per-site pricing with itemized inclusions. T&M only for true projects, with a written change order before work begins.
Tracked, measured SLAs
P1 response under 15 minutes, P2 under 1 business hour, with monthly reports showing whether we hit them, including the misses.
Lower mean-time-to-resolve
Documented runbooks and recurring root-cause analysis cut repeat tickets. Your queue trends down, not up.
Clean offboarding when employees leave
Access removed within an hour of HR notification, hardware tracked, license seats reclaimed automatically.
What you receive on paper
Service catalog & SLA matrix
What we cover, who's accountable, response and resolution targets per priority class.
Onboarding runbook & device standards
New hire setup, equipment imaging, access provisioning, documented and reproducible.
Patch and software policies
Patch rings, approved software catalog, exception process, and CVE remediation SLAs.
Monthly performance report
Ticket volume by priority, MTTR, patch compliance %, backup success rate, top incidents, and what we did about them.
Quarterly business review
Trend analysis, risks, planned work, technology refresh recommendations, and a forward-looking roadmap.
Common questions
What's the real difference between fully-managed and co-managed?
Do you really do 24×7?
What's in the monthly report?
Will we be locked into your tooling?
How do you handle ticket overflow during major incidents?
Industries we lead with this service for
Industry-specific framing for the same engagement, different operational realities, different compliance expectations, same engineering principles.
Healthcare
HIPAA-aligned segmentation, EHR access controls, and medical-device networks that don't bring down imaging.
Retail
Point-of-sale uptime, PCI DSS scope, and store networks that survive a Black Friday.
Warehouse & Logistics
WMS uptime, dense wireless for handheld devices, and networks that hold up in industrial buildings.
Hospitality & Public Spaces
Guest Wi-Fi that scales for events, PMS uptime, and operational networks that stay hidden from guests.
Professional Services
Productivity, identity, and remote access for firms whose product is their people's time.
Related Services
Explore adjacent capabilities that strengthen reliability, security, and operations.
Stabilize IT operations
Tell us about your team's current load and we'll come back with a proposal that fits: fully-managed, co-managed, or somewhere in between.